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Privacy policy

Golden Pelvic Health, LLC — Privacy Policy & Notice of Privacy Practices

Golden Pelvic Health, LLC 2801 Youngfield St Suite 300. Golden, CO 80401 (303) 558-6545 jessie@goldenpelvichealth.com

Effective Date: 8/21/2026 Last Updated: 8/21/2026

This page contains two parts:

  • Part One — Website & Communications Privacy Policy, which explains what information we collect through our website, phone, and text messaging, how we use it, and who we share it with.

  • Part Two — Notice of Privacy Practices (HIPAA), which explains how protected health information created in the course of your care may be used and disclosed, and your rights regarding that information.

PART ONE: WEBSITE & COMMUNICATIONS PRIVACY POLICY

Golden Pelvic Health, LLC ("we," "us," or "our") respects your privacy. This policy describes how we collect, use, and share personal information through our website, our contact and appointment request forms, phone calls, and text (SMS) messages.

1. Personal Information We Collect

We collect the following categories of personal information:

Information you provide directly to us:

  • Name

  • Mobile and/or home phone number

  • Email address

  • Mailing address

  • Appointment preferences, requested services, and scheduling details

  • The content of messages you send us through our contact form, email, or text message

  • Insurance and billing information, when applicable

  • Health information you choose to share with us (for example, a brief description of your symptoms or reason for seeking care)

Information collected automatically when you visit our website:

  • IP address and general geographic location

  • Browser type, device type, and operating system

  • Pages viewed, links clicked, and time spent on the site

  • Referring website or search term

  • Cookies and similar technologies (see Section 5)

We do not knowingly collect personal information from anyone under the age of 13 through our website.

2. How We Use Personal Information

We use the personal information we collect to:

  • Respond to your inquiries, questions, and appointment requests

  • Schedule, confirm, reschedule, and remind you about appointments

  • Provide pelvic health physical therapy services and coordinate your care

  • Send you text messages you have consented to receive (see Section 4)

  • Process payments and handle billing and insurance matters

  • Maintain your treatment records as required by law

  • Operate, maintain, secure, and improve our website

  • Comply with legal, regulatory, and professional obligations

We do not use your personal information for third-party marketing, and we do not sell your personal information.

3. Who We Share Personal Information With

We share personal information only in the limited circumstances described below:

  • Service providers. We use trusted vendors to run our practice — for example, our website host, appointment scheduling and electronic health record platform, text messaging provider, email provider, and payment processor. These vendors may access your information only as needed to perform services for us, and are contractually required to safeguard it. Where required by HIPAA, these vendors sign a Business Associate Agreement with us.

  • Other health care providers, when needed for your treatment or care coordination, consistent with Part Two of this document.

  • Health plans and payers, when needed to process claims or payment, unless you have paid out of pocket in full and requested a restriction.

  • Legal and regulatory disclosures, when required by law, court order, subpoena, or other lawful process, as described in Part Two.

We do not sell, rent, or trade your personal information to third parties, and we do not share your personal information with third parties or affiliates for their own marketing or promotional purposes.

4. Text Messaging (SMS) and Your Consent

SMS consent is not shared with third parties. No mobile information — including your mobile phone number and your opt-in consent to receive text messages — will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. Information may be shared only with the service providers described in Section 3 who help us deliver the messaging service itself, and those providers may not use it for any other purpose.

By providing your mobile phone number and opting in, you consent to receive text messages from Golden Pelvic Health, LLC. The following terms apply:

  • Types of messages. Appointment scheduling, confirmations, reminders, changes and cancellations, intake and paperwork requests, billing notifications, and replies to questions you send us.

  • Message frequency. Message frequency varies based on your appointments and communications with us.

  • Cost. Message and data rates may apply. Contact your mobile carrier for details about your plan.

  • Opt out. You may opt out at any time by replying STOP to any message. You will receive a confirmation that you have been unsubscribed, and we will send no further texts unless you opt back in.

  • Help. Reply HELP for assistance, or contact us at (303) 558-6545 or jessie@goldenpelvichealth.com.

  • Carriers. Mobile carriers are not liable for delayed or undelivered messages.

  • Consent is not a condition of care. You are not required to agree to receive text messages in order to receive services from us. You may ask us to contact you by phone, email, or mail instead.

  • Security of texts. Standard SMS is not a fully secure or encrypted channel. Please do not send sensitive health information by text. We limit the health information we include in text messages accordingly.

5. Cookies and Website Analytics

Our website uses cookies and similar technologies to keep the site functioning properly, remember your preferences, and understand how visitors use the site. We use Google Analytics, Wix to collect aggregate statistics about site traffic. Most browsers allow you to refuse or delete cookies through your browser settings; some site features may not work properly if you do.

We do not use advertising cookies or share website analytics data with advertisers.

6. How We Protect Your Information

We maintain administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, and unauthorized access or disclosure. These include limiting access to authorized personnel, using secure and encrypted systems for health records, and requiring Business Associate Agreements with vendors who handle protected health information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. How Long We Keep Your Information

We keep treatment and billing records for as long as required by Colorado law and applicable professional standards. Website analytics and inquiry records are kept only as long as needed for the purposes described above.

8. Your Choices and Rights

You may:

  • Ask us to stop contacting you by text (reply STOP), by email (reply or contact us), or by phone

  • Ask us to contact you at a specific number or address

  • Request access to, or correction of, the health information we hold about you, as described in Part Two

  • Contact us with any question about this policy

Colorado residents have additional rights under the Colorado Privacy Act regarding personal information that is not covered by HIPAA, including the right to access, correct, or delete that information and to opt out of its sale or use for targeted advertising. We do not sell personal information or use it for targeted advertising. To exercise these rights, contact us using the information below.

9. Third-Party Links

Our website may link to other websites we do not control. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.

10. Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date, and will apply to information we hold about you as of that date.

11. Contact Us

Questions about this policy, or about how your information is handled, may be directed to:

Golden Pelvic Health, LLC 2801 Youngfield St Suite 300. Golden, CO 80401 (303) 558-6545 jessie@goldenpelvichealth.com

PART TWO: NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW YOUR PERSONAL AND HEALTH INFORMATION MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

I. My Pledge Regarding Health Information

I understand that health information about you and your health care is personal. I am committed to protecting health information about you. I create a record of the care and services you receive from me. I need this record to provide you with quality care and to comply with certain legal requirements. This notice applies to all of the records of your care generated by this practice. This notice will tell you about the ways in which I may use and disclose health information about you. I also describe your rights to the health information I keep about you, and describe certain obligations I have regarding the use and disclosure of your health information. I am required by law to:

  • Make sure that protected health information ("PHI") that identifies you is kept private.

  • Give you this notice of my legal duties and privacy practices with respect to health information.

  • Follow the terms of the notice that is currently in effect.

  • Notify you if a breach occurs that may have compromised the privacy or security of your PHI.

I can change the terms of this Notice, and such changes will apply to all information I have about you. The new Notice will be available upon request, in my office, and on my website.

II. How I May Use and Disclose Health Information About You

The following categories describe different ways that I use and disclose health information. For each category of uses or disclosures I will explain what I mean and try to give some examples. Not every use or disclosure in a category will be listed. However, all of the ways I am permitted to use and disclose information will fall within one of the categories.

For Treatment, Payment, or Health Care Operations: Federal privacy rules (regulations) allow health care providers who have a direct treatment relationship with the patient/client to use or disclose the patient/client's personal health information without the patient's written authorization, to carry out the health care provider's own treatment, payment or health care operations. I may also disclose your protected health information for the treatment activities of any health care provider. This too can be done without your written authorization. For example, if a health care provider were to consult with another licensed health care provider about your condition, we would be permitted to use and disclose your personal health information, which is otherwise confidential, in order to assist the health care provider in diagnosis and treatment of your condition.

Disclosures for treatment purposes are not limited to the minimum necessary standard, because other health care providers need access to the full record and/or full and complete information in order to provide quality care. The word "treatment" includes, among other things, the coordination and management of health care providers with a third party, consultations between health care providers, and referrals of a patient for health care from one health care provider to another.

Lawsuits and Disputes: If you are involved in a lawsuit, I may disclose health information in response to a court or administrative order. I may also disclose health information about you in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if efforts have been made to tell you about the request or to obtain an order protecting the information requested.

III. Certain Uses and Disclosures Require Your Authorization

Session Notes: I do keep "session notes," and any use or disclosure of such notes requires your Authorization unless the use or disclosure is:

a. For my use in treating you. b. For my use in training or supervising associates to help them improve their clinical skills. c. For my use in defending myself in legal proceedings instituted by you. d. For use by the Secretary of Health and Human Services to investigate my compliance with HIPAA. e. Required by law and the use or disclosure is limited to the requirements of such law. f. Required by law for certain health oversight activities pertaining to the originator of the session notes. g. Required by a coroner who is performing duties authorized by law. h. Required to help avert a serious threat to the health and safety of others.

Marketing Purposes. As a health care provider, I will not use or disclose your PHI for marketing purposes.

Sale of PHI. As a health care provider, I will not sell your PHI in the regular course of my business.

IV. Certain Uses and Disclosures Do Not Require Your Authorization

Subject to certain limitations in the law, I can use and disclose your PHI without your Authorization for the following reasons:

  • When disclosure is required by state or federal law, and the use or disclosure complies with and is limited to the relevant requirements of such law.

  • For public health activities, including reporting suspected child, elder, or dependent adult abuse, or preventing or reducing a serious threat to anyone's health or safety.

  • For health oversight activities, including audits and investigations.

  • For judicial and administrative proceedings, including responding to a court or administrative order, although my preference is to obtain an Authorization from you before doing so.

  • For law enforcement purposes, including reporting crimes occurring on my premises.

  • To coroners or medical examiners, when such individuals are performing duties authorized by law.

  • For research purposes, including studying and comparing the patients who received one form of care versus those who received another form of care for the same condition.

  • Specialized government functions, including ensuring the proper execution of military missions; protecting the President of the United States; conducting intelligence or counterintelligence operations; or helping to ensure the safety of those working within or housed in correctional institutions.

  • For workers' compensation purposes. Although my preference is to obtain an Authorization from you, I may provide your PHI in order to comply with workers' compensation laws.

  • Appointment reminders and health related benefits or services. I may use and disclose your PHI to contact you to remind you that you have an appointment with me. I may also use and disclose your PHI to tell you about treatment alternatives, or other health care services or benefits that I offer.

V. Certain Uses and Disclosures Require You to Have the Opportunity to Object

Disclosures to family, friends, or others. I may provide your PHI to a family member, friend, or other person that you indicate is involved in your care or the payment for your health care, unless you object in whole or in part. The opportunity to consent may be obtained retroactively in emergency situations.

VI. You Have the Following Rights With Respect to Your PHI

The Right to Request Limits on Uses and Disclosures of Your PHI. You have the right to ask me not to use or disclose certain PHI for treatment, payment, or health care operations purposes. I am not required to agree to your request, and I may say "no" if I believe it would affect your health care.

The Right to Request Restrictions for Out-of-Pocket Expenses Paid for In Full. You have the right to request restrictions on disclosures of your PHI to health plans for payment or health care operations purposes if the PHI pertains solely to a health care item or a health care service that you have paid for out-of-pocket in full.

The Right to Choose How I Send PHI to You. You have the right to ask me to contact you in a specific way (for example, home or office phone) or to send mail to a different address, and I will agree to all reasonable requests.

The Right to See and Get Copies of Your PHI. Other than "session notes," you have the right to get an electronic or paper copy of your medical record and other information that I have about you. I will provide you with a copy of your record, or a summary of it, if you agree to receive a summary, within 30 days of receiving your written request, and I may charge a reasonable, cost-based fee for doing so.

The Right to Get a List of the Disclosures I Have Made. You have the right to request a list of instances in which I have disclosed your PHI for purposes other than treatment, payment, or health care operations, or for which you provided me with an Authorization. I will respond to your request for an accounting of disclosures within 60 days of receiving your request. The list I will give you will include disclosures made in the last six years unless you request a shorter time. I will provide the list to you at no charge, but if you make more than one request in the same year, I will charge you a reasonable cost-based fee for each additional request.

The Right to Correct or Update Your PHI. If you believe that there is a mistake in your PHI, or that a piece of important information is missing from your PHI, you have the right to request that I correct the existing information or add the missing information. I may say "no" to your request, but I will tell you why in writing within 60 days of receiving your request.

The Right to Get a Paper or Electronic Copy of this Notice. You have the right to get a paper copy of this Notice, and you have the right to get a copy of this notice by e-mail. And, even if you have agreed to receive this Notice via e-mail, you also have the right to request a paper copy of it.

The Right to File a Complaint. If you believe your privacy rights have been violated, you may file a complaint with me using the contact information above, or with the U.S. Department of Health and Human Services Office for Civil Rights at 200 Independence Avenue SW, Washington, DC 20201, by calling 1-800-368-1019, or at www.hhs.gov/ocr/privacy/hipaa/complaints/. You will not be penalized or retaliated against for filing a complaint.

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